Jinny Wessel : Sales Terms & Conditions

Please read the following important terms and conditions before you buy anything from us and check that they contain everything that you want and nothing that you are not willing to agree to.

This contract sets out:

•                 your legal rights and responsibilities

•                 our legal rights and responsibilities, and

•                 certain key information required by law

In this contract:

•                 We, us or our means Jinny Wessel whose trading address is Millbrook House, Alhampton, Shepton Mallet, Somerset BA4 6PX, and

•                 You or your means the person buying goods from us

If you don’t understand any of this contract and want to talk to us about it, please contact us in writing, by email or by telephone using the details overleaf.

Your rights to cancel this contract

You have the right to cancel this contract anytime up to the point that we start to make your goods.  In the event of cancellation after payment had been received by us but before we start to make the goods, we will deduct from your refund any costs incurred by us such as (but not limited to) bank charges, commissions or materials that we have purchased to make your goods.

Once we have started to make your goods you will have no right to cancel this contract and we will not provide you with any refund.

1                Introduction

1.1             If you buy goods from us you agree to be legally bound by this contract.

1.2             You may only buy goods from us for non-business reasons.

1.3             When buying any goods you also agree to be legally bound by extra terms which may add to, or replace some of, this contract. This may happen for security, legal or regulatory reasons.

2                Information we give you

2.1             By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. We will give you this information in a clear and understandable way. Typically, this information will be available on our website at www.jinnywessel.co.uk. Some of this information is likely to be obvious from the context. Some of this information is also set out in this contract, such as our complaint handling policy.

We will give you information on:

the main characteristics of the goods you want to buy

who we are, where we are based and how you can contact us

the total price of the goods (excluding taxes if you are purchasing from outside the UK),

additional delivery charges (or where this cannot reasonably be worked out in advance, the fact that such additional charges may be payable),

the arrangements for payment, delivery, performance, and the time by which we will deliver the goods,

our complaint handling policy,

the fact that we are under a legal duty to supply goods that are in conformity with the contract.

2.2             The key information we give you by law forms part of this contract (as though it is set out in full here).

2.3             If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.

3                Ordering goods from us

3.1             Below, we set out how a legally binding contract between you and us is made:

3.1.1          Any quotation given by us before you make an order for goods is not a binding offer by us to supply such goods.

3.1.2          Your order will be acknowledged by us in writing.

3.1.3          In certain circumstances we may not be able to accept your order and we will try to tell you promptly why.  This might  typically be for the following reasons:

(a)               the goods are unavailable and cannot be made

(b)              we cannot authorise your payment

(c)               there has been a mistake on the pricing or description of the goods

3.1.4          We will only accept your order when you have paid for the goods in full.  This will be confirmed  by email.  At this point a legally binding contract will be in place between you and us and your order will be scheduled for manufacture.

4                Delivery

4.1            For UK customers we use Royal Mail First Class or the Signed For service for deliveries Mon-Friday by 1pm.  Saturday and 9am deliveries will incur an extra cost.  Please contact us if you would like to discuss alternative delivery methods.  For International deliveries please contact us for costs.

4.2             As all items are individually made, we can only give you an estimate as to when the goods will be sent to you.

4.3             If something happens which:

4.3.1          is outside our control, and

4.3.2          affects the estimated date of delivery

we will let you have a revised estimated date for delivery of the goods.

4.4             Delivery of the goods will take place when we deliver them to the address that you gave to us.

4.7             If nobody is available to take delivery, please contact jinny@jinnywessel.co.uk or call us 01749 860047

4.8             You are responsible for the goods when delivery has taken place. In other words, the risk passes to you when you take possession of the goods.  We cannot accept responsibility for a delivery that was tried and there was nobody at the delivery address to accept them.

4.9             Where we deliver goods outside the UK, we will not be responsible for any additional charges made in respect of the import of the goods (such as import tax/duty or VAT).  If the goods are seized by a government authority, delivery will be deemed to have taken place upon the goods seizure.

4.10           We may deliver your goods in instalments.

5                Payment

5.1             We accept payment by PayPal (for goods priced £100 and under only), cheque and bank transfer.  We will not start making your goods until we are in receipt of cleared funds.

5.2             The price of the goods is in pounds sterling (£)(GBP)

5.3             The price given includes shipping by Royal Mail signed service for in UK customers only.  For multiple or heavy goods (2kg and above) additional postage costs will be incurred. International customers will be charged shipping at the current rate.

6                Nature of the goods

6.1             The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods:

6.1.1          are of satisfactory quality

6.1.2          are fit for purpose

6.1.3          match the description, and

6.1.4          are made with reasonable care and skill.

6.2             We must provide you with goods that comply with your legal rights.

6.3             The packaging of the goods may be different from that shown on our website.

6.4             While we try to make sure that:

6.4.1          all weights, sizes and measurements set out on the site are as accurate as possible, there may be a small tolerance.

6.4.2          the colours of our goods are displayed accurately on the site but the actual colours that you see on your computer may vary depending on the monitor that you use.

6.4.3          the materials we use match those that you have chosen; leather by its very nature may differ slightly in colour and may have small marks and imperfections.  These are a characteristic of the goods and cannot be regarded as defects. We cannot be held responsible for any damage done to our leather goods through improper use of any cleaner supplied or recommended by us.

6.5             If we cannot supply certain goods we will contact you to offer an alternative.  You can refuse to accept such alternatives, in which case we will offer you a refund and let you know for how long such an offer remains open.

7                Faulty goods

7.1             We hope that you will be fully satisfied with your goods and nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’).

7.2             If for some reason you believe that you have purchased faulty goods, please contact us if you wish us:

7.3.1          to repair the goods

7.3.2          to replace the goods

7.3.3          to offer a price reduction

7.3.4          to offer a refund

8                Limit on our responsibility to you

8.1             Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for any:

8.1.1          losses that:

(a)               were not foreseeable by you and us when the contract was formed

(b)              that were not caused by any breach on our part

8.1.2          business losses

8.1.3          losses to non-consumers

9                Disputes

9.1             We will try to resolve any disputes with you quickly and efficiently.

9.2             If you are unhappy with:

9.2.1          the goods

9.2.2          our service to you

9.2.3          any other matter

please contact us as soon as possible.

9.3             If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:

9.3.1          let you know that we cannot settle the dispute with you, and

9.3.2          give you certain information required by law about our alternative dispute resolution (ADR) providers.  We reserve the right not to refer a dispute to an ADR provider.

9.4             If you want to take court proceedings, the relevant courts of England and Wales will have exclusive jurisdiction in relation to this contract

9.5             Relevant English law will apply to this contract

10              Third party rights

10.1           No one other than a party to this contract has any right to enforce any term of this contract.

11.             We will keep and use all personal data that you give us during any telephone call, email or other communication in line with our privacy policy.  For more information please contact us or visit www.jinnywessel.co.uk